Casino Cowgirl Top

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MOST Orders Ship Within 24-48 Hours Monday - Friday. We do our very best to ship your orders out in a timely manner, however please allow 2-4 business days for your order to be shipped. We do not ship on weekends or holidays. Please note the USPS estimates you see at checkout are how many days they expect to have your package in their possession AFTER we drop it off. Our shipping turn around time still applies.

LOCATION: Orders ship from Cabot, Arkansas. We Are Online Only, No Store Front. Local Pickup Available.

EXPRESS SHIPPING: Choosing express shipping does not mean that WE ship your order faster than our policy above. It means once we drop the package off at USPS THEY process and deliver your order faster. We are not responsible for an order not getting to you on time if choosing this option. The estimates you see at checkout are not how fast WE ship your order. These are estimates directly from USPS with how many days they estimate it will take them to deliver your order AFTER they receive it from us. Our shipping policy and turn around time still apply. If you need an order shipped ASAP please submit a contact me form on the website and I will be happy to let you know if I can ship your order same day or not and which shipping speed you would need to select for the item to get to you in time.

FREE SHIPPING: Free Shipping Applies To US Orders Over $100 Only. If we are doing a free shipping discount the cheapest option will be selected. Express is NOT an option when selecting free shipping. If you need express you will need to pay for it. This also applies to orders over $100 receiving free shipping. 

UNDELIVERABLE ADDRESS: If an order gets returned to us for the wrong address or undeliverable you will be required to pay for the return shipping fee. Your order will not be shipped until the invoice is paid for the return shipping fee. Failure to pay the return shipping fee will result in the item being donated if unpaid after 30 days. 

DAMAGES/CLAIMS: Platinum Cowgirl Boutique is not responsible for lost, stolen, delayed, or damaged products. We offer Route which is a shipping insurance company that covers packages that are lost, stolen, or damaged. After checkout you will be emailed instructions on how to file a claim with Route or you can download their mobile app. We highly suggest opting in to this protection at checkout. If you decline Route protection, Platinum Cowgirl Boutique is not liable. 

Declined Route Protection But Still Need Help? You may contact USPS directly by calling 800-275-8777 or use this link below:

USPS File Claim <—

INTERNATIONAL SHIPMENTS: International shipments are final sale. Please note international orders may be required to pay import fees which is separate from shipping fees paid through our website. Customer is responsible for all import fees that the government may require. 

Friendly Reminder - We are boutique owners. We are not USPS employees. You MUST contact USPS / Route for all inquiries related to lost / stolen / delayed packages for assistance. All we have is the same information you have which is the tracking number and shipment history. PCB is not responsible for assisting with lost or stolen packages. We hate to see packages get lost but this is 100% out of our control. Once we drop the package off at USPS we have no control over the delivery. Please contact them directly for assistance. Thank you for understanding 💕

DISCOUNT CODES: Discount codes must be added at the time of checkout. It is the customer’s responsibility to ensure the code is added before placing the order. If you are having trouble with a code we must be contacted BEFORE the order is placed. An order cannot be cancelled, changed or modified after it has been placed. 

PRE-ORDERS: Pre-Orders Are Final Sale. Pre-Orders could be shipped before or AFTER the estimated date given. Any date given on a pre-order is an ESTIMATE not a guarantee. By purchasing a pre-order item you agree that delays can occur during manufacture and that you cannot cancel or return your order due to delays. If other items are purchased on the same order as a pre-order item your other items will not ship until the pre-order item arrives. If you want your other items immediately you will need to place a separate order. 

(Instagram & Facebook’s Generic Policy Does Not Apply - We Follow Our Own Only)

Click Here For Return Policy

ORDER CANCELATION: Orders cannot be changed, modified, or canceled after checkout. We work hard to get orders out as soon as we are able. You may return the item(s) in accordance with our return policy.

PROMO CODES: Promo codes of any kind must be applied during checkout. We will not apply a discount code after checkout. If you are having issues with a code you must contact us before checking out.

RETURN REQUIREMENTS: Please ensure your return is eligible before submitting a return request. Return requirements include the following:

• Return requests must be initiated within 7 days of the delivery date.
• Final Sale items are NOT eligible for return (list is below).
• Items must be in NEW, unworn, undamaged condition with tags attached.
• All items MUST be packed with care & protection so they do not get damaged in transit. Failure to do so will result in your return being denied if item arrives damaged. If returning shoes the box and shoes must BOTH be returned in new condition. You must place the original shoe box in packaging when shipping back or your return will be denied.
• If your return request is approved you must ship your return back to us within 7 days of approval. After 7 days your return request will be cancelled. 
• ALL returns must use the return portal below. Do not simply ship back the return or it will be denied and you will be responsible for return shipping. 
• If you falsify a return request and send an ineligible or damaged item your return will be denied and you will be responsible for return shipping.
• International Orders cannot be returned.
• Customer is responsible for all shipping costs when returning. 

All Returns Will Be Refunded In The Form Of Store Credit ONLY. NO EXCEPTIONS.

FINAL SALE ITEMS:

• All Items Discounted More Than 20%
• Sale Items / Clearance
• Pre-Orders
• Jewelry 
• Hats / Headwear 
• Purses/Bags 
• Cowhide Items
• Purse Straps
• Key Chains
• Wallets
• Tumblers
• Koozies
• Swimwear 
• Holiday Items
• Car Fresheners

COWHIDE PRODUCTS: All authentic cowhide products vary in color, texture, and pattern. These situations do not qualify as defects and will not be refunded. 

PRE-ORDERS: Pre-Orders Are Final Sale. Pre-Orders could be shipped before or AFTER the estimated date given. Any date given on a pre-order is an ESTIMATE not a guarantee. By purchasing a pre-order item you agree that delays can occur during manufacture and that you cannot cancel or return your order due to delays. If other items are purchased on the same order as a pre-order item your other items will not ship until the pre-order item arrives. If you want your other items immediately you will need to place a separate order. 

DAMAGES: We offer Route which is a shipping insurance company that covers packages that are lost, stolen, or damaged. After you checkout you will be emailed instructions on how to file a claim or you may download their mobile app. PCB is not responsible if you opt out of this protection. 

HOW TO SUBMIT A RETURN REQUEST: 

To initiate a return request please click the link below. You will need your email address and order number associated with your order to submit your request. Click on the order you would like to return and hit submit. Once submitted you will be notified whether your request was approved or denied. If approved, you will be sent an email with instructions to return. All returns MUST go through the return process at the link below. Do not send a return back without following this process or it will be denied and return shipping fee will be applied. All Returns Will Be Refunded In The Form Of Store Credit (E-Gift Card) ONLY. NO EXCEPTIONS.

https://shopify.com/26431258683/account

Customer is responsible for all shipping costs when returning. 

If your return request is approved you must ship your return back to us within 7 days of approval. After 7 days your return request will be cancelled. 

 Please Allow Up To 5 Business Days For Us To Process Your Return Once It Has Been Delivered Back To Us. Please Do Not Email Us & Ask Us About The Status Unless It Has Been More Than 5 BUSINESS DAYS Since It Was Delivered To Us. You will receive an email with your E-Gift Card once your return has been reviewed and accepted. 

PCB is not responsible for:

• Delays with USPS or UPS shipping
• Lost, stolen, damaged, or marked delivered items (We offer Route Shipping Insurance - Please File A Claim With Them Directly)
• To file a claim with USPS, please click the following links
• USPS Claims Support or call 800-275-8777

EXCHANGES: Due to our limited quantities and high demand of our products, we do not offer exchanges on any items. You will be responsible for making a separate purchase for the desired size, color or any other variation. We will not hold merchandise for a return. 

UNDELIVERABLE ADDRESS: If an order gets returned to us for the wrong address or undeliverable you will be required to pay for the return shipping fee. Your order will not be shipped until the invoice is paid for the return shipping fee. Failure to pay the return shipping fee will result in the item being donated if unpaid after 30 days. 

ITEMS THAT DO NOT QUALITY FOR RETURN: If an item is returned that does not qualify for a return (All Final Sale Items or damaged/worn) we will send you an email. Once you receive the email you will be responsible for paying the Return Shipping Charge. We will hold non-returnable merchandise for 30 days. If you have not emailed us back and paid the shipping charge, the items will be donated.

IMAGE DISCLAIMER : Exact colors of merchandise may vary due to photography, indoor / outdoor lighting, and device resolutions. Clothing patterns may also vary.

(Instagram & Facebook’s Generic Policy Does Not Apply - We Follow Our Own Only)

QUESTIONS? Email Us: platinumcowgirlboutique@gmail.com