ORDER CANCELATION: Orders cannot be changed, modified, or canceled after checkout. We work hard to get orders out as soon as we are able. You may return the item(s) in accordance with our return policy.
PROMO CODES: Promo codes of any kind must be applied during checkout. We will not apply a discount code after checkout. If you are having issues with a code you must contact us before checking out.
FINAL SALE ITEMS:
- All Items Discounted More Than 20%
- Sale Items / Clearance
- Cowhide Items
- Purse Straps
- Key Chains
- Holiday Items
- Car Freshners
COWHIDE PRODUCTS: All authentic cowhide products vary in color, texture, and pattern. These situations do not qualify as defects and will not be refunded.
SHOES: When returning shoes the box and shoes must BOTH be returned in new condition. You must place the original shoe box in packaging when shipping back or your return will be denied.
PRE-ORDERS: Pre-Orders Are Final Sale. Pre-Orders could be shipped before or AFTER the estimated date given. Any date given on a pre-order is an ESTIMATE not a guarantee. By purchasing a pre-order item you agree that delays can occur during manufacture and that you cannot cancel or return your order due to delays. If other items are purchased on the same order as a pre-order item your other items will not ship until the pre-order item arrives. If you want your other items immediately you will need to place a separate order.
All Returns Will Be Refunded In The Form Of Store Credit ONLY. NO EXCEPTIONS. Please ensure your item(s) are eligible for return before sending back. You will be responsible for return shipping if you send in a non-returnable item or if it is beyond the return policy window.
We will accept returns of unwashed, unworn, undamaged, unaltered that qualify, for store credit only (E-Gift Card) within 7 DAYS from the date your order was delivered.
International Orders cannot be returned.
DAMAGES: We offer Route which is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. After you checkout you will be emailed instructions on how to file a claim or you may download their mobile app. ECB is not responsible if you opt out of this protection.
HOW TO RETURN:
To make a return, item(s) must be sent back within 7 days of the delivery date. Items MUST be returned undamaged/unworn and with tags attached. If item(s) are returned not meeting this criteria you will not receive your E-Gift card & will be responsible for return shipping. All Items With Rhinestones MUST Be Packed With Care & Protection So They Do Not Get Damaged In Transit. Failure To Do So Will Result In Your Return Being Denied If Item Arrives Damaged.
INCLUDE IN RETURNING PACKAGE:
- Packing Slip from your order or printed confirmation email.
- Circle Item(s) being returned and include the reason for return.
Customer is responsible for all shipping costs on the returning package.
Please Allow 3-5 Business Days For Us To Process Your Return Once It Has Been Delivered Back To Us. Please Do Not Email Us & Ask Us About The Status Unless It Has Been More Than 5 BUSINESS DAYS Since It Was Delivered To Us. You will receive an email with your E-Gift Card once your return has been accepted.
Platinum Cowgirl Boutique
1 Talladega Loop
Cabot AR 72023
ECB is not responsible for:
- Delays with USPS or UPS shipping
- Lost, stolen, damaged, or marked delivered items (We offer Route Shipping Insurance - Please File A Claim With Them Directly)
- To file a claim with USPS, please click the following links
- USPS Claims Support or call 800-275-8777
EXCHANGES: Due to our limited quantities and high demand of our products, we do not offer exchanges on any items. You will be responsible for making a separate purchase for the desired size, color or any other variation. We will not hold merchandise for a return.
UNDELIVERABLE ADDRESS: If an order gets returned to us for the wrong address or undeliverable you will be required to pay for the return shipping fee. Your order will not be shipped until the invoice is paid for the return shipping fee. Failure to pay the return shipping fee will result in the item being donated if unpaid after 30 days.
ITEMS THAT DO NOT QUALITY FOR RETURN: If an item is returned that does not qualify for a return (All Final Sale Items or damaged/worn) we will send you an email. Once you receive the email you will be responsible for paying the Return Shipping Charge. We will hold non-returnable merchandise for 30 days. If you have not emailed us back and paid the shipping charge, the items will be donated.
IMAGE DISCLAIMER : Exact colors of merchandise may vary due to photography, indoor / outdoor lighting, and device resolutions. Clothing patterns may also vary.
(Instagram & Facebook’s Generic Policy Does Not Apply - We Follow Our Own Only)